General Terms and Conditions
These Terms and Conditions apply to online and/or in-person purchases from Us of:
- Cinema tickets and, if applicable, 3D glasses;
- Food and drink orders;
In addition to the general admission, behaviour and conduct expected of You within the Premise.
We would like everyone visiting the Premise to enjoy their visit and would like to remind You the purchase of a cinema ticket and food and drink orders and subsequent access to the Premise are all strictly subject to these Terms and Conditions.
These Terms and Conditions contain important information about your purchase, so please read them carefully. If You have any questions or feedback regarding these Terms and Conditions or any purchase, please contact our Helpline via firstname.lastname@example.org(“Customer Services”).
1.1 “Force Majeure Event” means a situation beyond our control the consequences of which We could not have been avoided. Such events may include, without limitation: war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, disease or illness, epidemics, pandemics (including any COVID-19 events) or any such crisis which may impact human health and result in government imposed restrictions.
1.2 “Member” means a person belonging to a membership scheme offered by Us and valid within the Premise.
1.3 “Premise” means any and all premises and locations operated by Us including the cinema, diner and bar and any associated facilities.
1.4 “Us” or “We” means The Light Cinemas Holdings, 1 George Square, Glasgow, G2 1AL generally and each of the venues it operates.
1.6 “You” means everyone who purchases a ticket and everyone who visits or attempts to visit the Premise, whether or not they have made a purchase from Us.
2. TERMS OF ENTRY
2.1 Only customers in possession of a Cinema Booking will be admitted into the cinema auditorium to which the ticket relates and admission will be permitted only for the duration of the performance specified in the Cinema Booking.
2.2 Children under 12 years of age must be accompanied by an adult who is at least 18 years of age at all times. No unaccompanied children under the age of 15 after 7pm are permitted in the Premise. No under 18s are allowed on the Premise after 9pm Sunday to Thursday and after 10pm Friday and Saturday.
2.3 We reserve the right to require customers who are disruptive, showing COVID-19 symptoms, appear unwell, display antisocial behaviour or aggressive/violent conduct to leave the Premise immediately without any entitlement to a refund. What constitutes disruptive, unwell, antisocial or violent behaviour shall be determined at the Premise’s duty manager’s sole discretion and includes both physical and verbal abuse.
2.4 Mobile phones and other audio devices must be switched off or in a silent mode before You enter the cinema auditorium. You must not take or make calls inside the auditorium.
2.5 In order to avoid disturbing other guests, if You arrive after the start of the feature film You will only be permitted entry into the cinema auditorium at the Premise’s duty manager’s sole discretion. Refunds will not be issued by Us in these circumstances.
2.6 We, acting reasonably, reserve the right to refuse admission or request a guest to leave at any time for an objectively determined reason. The duty manager’s decision in these cases is final.
2.7 In order to provide a safe environment for our employees and customers We may, from time to time, introduce a variety of safety measures. By entering our Premise, You are agreeing to adhere and proactively cooperate with such safety measures. We reserve the right to require customers not adhering to these measures to leave the Premise without a refund. These safety measures may include but are not limited to:
a) face coverings: we may ask you to wear face coverings in the Premises at certain times other than when You are eating and drinking.
b) social distancing: We may implement social distancing across all areas within the Premise. This will include changing and/or declassifying seating arrangements at our discretion;
c) staggered entry times: We may stagger film start and end times to reduce the amount of customers on the Premise. We therefore may politely ask You to wait outside the Premise until our employees allow You entry and for You to leave the Premise promptly after your film has finished;
d) queuing systems: We may operate queues in a manner to reduce risk to individuals which may include outside queuing, queuing in a remote area or socially distanced queues; and
e) contactless payment: We may only accept contactless methods of payments on the Premise. It is your responsibility to ensure You have an appropriate method of payment when entering the Premise.
2.9 In the interest of safety, security and other reasonable causes, We may ask to search your possessions whilst on the Premise for any item which a staff member believes may contravene these Terms and Conditions. We reserve the right to refuse entry or require You, if You don’t agree to being searched, to leave the Premise without entitlement to a refund.
2.10 Smoking is not permitted anywhere in the Premise this includes any form of electronic cigarette or other artificial smoking devices.
2.11 You must keep your personal belongings with You at all times. We accept no responsibility for the loss, theft, alteration or damage to any personal items brought onto the Premise.
2.13 It is a serious criminal offence to copy or attempt to copy any film or other copyright material exhibited in any part of the cinema, punishable on conviction with an unlimited fine and imprisonment of up to a maximum of ten years. You are not permitted to bring cameras and/or recording equipment of any kind into the Premise for the purposes of illegal activity. We reserve the right to carry out random bag checks and refuse equipment at the sole discretion of the duty manager.
2.14 You may not bring any dangerous and/or illegal items into any part of the Premise at any time.
2.15 Our team members are valuable to Us, so please treat them with the respect they deserve or We may require You to leave the Premise.
3.1 Cinema tickets are sold by Us at standard prices for the relevant performance. These prices may vary based on numerous factors, including without limitation, the location of the screen within the Premise, the timing of the performance, the specific titles, the sales channel and the ticket type. By requesting tickets through the Website, You are placing a booking request for tickets (“Cinema Booking”) in accordance with these Terms and Conditions that are only deemed accepted by Us and binding once valid payment has been processed and You have been sent an email confirmation of your Cinema Booking. If pricing of any tickets is included on the Website in error then the correct ticket price will be due and payable by You based on the standard pricing. Where errors have been made on pricing, We reserve the right to offer You the option to pay any difference in pricing or cancel the ticket, in which case We will offer You a full refund.
3.2 The purchase of a cinema ticket entitles You access to the performance named at the stated time and date in the Premise.
3.3 You must be present each cinema ticket so it can be scanned by:
a) showing the ticket barcode on your smartphone or electronic device at the usher point;
b) printing the ticket(s) at home and bringing the printed copy in to the cinema to be scanned at the usher point; or
c) providing your Cinema Booking reference number at any customer service point and tickets will be printed for You.
3.4 Use of any cinema tickets will be strictly subject to our Terms of Entry (Clause 2). If You are purchasing tickets on behalf of others in accordance with Clause 3.11 You shall be responsible for procuring their ongoing compliance with our Terms of Entry.
3.5 It is your responsibility to check your tickets as We are under no obligation to rectify mistakes after purchase of tickets. We are not obliged to replace lost or stolen tickets.
3.6 You may be asked to present the payment card used to make your Cinema Booking or the Cinema Booking reference number for verification in order to collect your tickets at the Premise. It is, therefore, your responsibility to ensure You bring the correct form of verification used to complete your Cinema Booking.
3.7 We are a member of the Cinema Exhibitors Association (CEA). If You have a disability or special needs, You can apply for a CEA card. This allows your carer free admission when they attend the cinema with You. Guide and Hearing dogs are welcome but other animals are not permitted on the Premise. Loop and Fidelio systems are available for the visually or audio impaired.
3.8 Cinema Tickets are non-refundable. However myLight, Premiere or Premiere+ members will receive a credit for cancelled bookings in the following circumstances:
a) A Cinema Booking which is cancelled 2 hours before the scheduled time of the showing unless it is for an Event Cinema performance where 48 hours notice is required. When a cinema booking is cancelled any associated food and drink items will also be cancelled and a credit created. Any booking not cancelled within the specified timeframe will not be credited.
b) Any credits created will be added to your online account and may only be redeemed against purchases on the website. For the avoidance of doubt our teams on-site and/or our customer service teams will not be able to accept these credits.
c) Credits cannot be used to purchase gift cards or gift packages and cannot be transferred to a gift card. Credits are valid from 3 months from the date of purchase.
3.9 Any merchandise purchased cannot be credited and must be collected within 14 days of purchase.
3.10 You can pre-order certain cinema combo items as part of a Cinema Booking which can be collected at any time before or after the cinema performance. If You do not trigger your order on the date of the associated performance visit, your order will be automatically cancelled and credit added to your account which should be used within 3 months after which time the items will be forfeited.
3.11 Where We are, for any reason unable to provide a screening, you will be offered a full refund or the option to swap to an alternative screening and any difference in price will be charged or refunded to You. Such refund will also include any online food and drink items purchased in advance at the same time which have not been fulfilled for any reason. Refunds will be made to the card used to make the Cinema Booking.
3.12 You must not purchase tickets except for personal use and You represent, warrant and undertake that tickets are not purchased as part of any form of a for-profit business or commercial activity, including without limitation a competition, unless We have expressly authorised otherwise in writing in advance.
3.13 You may purchase cinema tickets on behalf of yourself or friends and family but they may not be offered for re-sale, re-sold and/or offered for sale.
3.12 Student tickets will be issued only upon the production of a valid National Union of Students (NUS) identification showing a clear photograph of the student and the applicable expiry date of the identification. Student tickets will be limited to one per student. Photographic identification may be checked before admission to the cinema auditorium in the case of pre-booked tickets.
3.13 Seniors tickets are available at certain times on specified days and will only be issued on the production of a valid senior card, senior bus pass / freedom pass or state pension letter. Senior tickets will be limited to one ticket per senior. Proof of entitlement and identification may be checked before admission to the cinema auditorium in the case of pre-booked tickets.
3.14 We will always try to show films in accordance with the advertised programme. However, there may be circumstances in which We are unable to comply with the advertised programme and We reserve the right to cancel a performance, vary the time of a screening or substitute an alternative film if this becomes necessary because of circumstances beyond our control including a Force Majeure Event. If this happens We will, at our discretion, refund the cost of the ticket or issue another ticket for the same film on an alternative occasion. We are unable to take responsibility for programme information advertised by third parties.
3.15 Entry to films and events in the cinema is restricted by the classification given by the British Board of Film Classification or others. We are required to refuse admission to anyone who is below or appears to be below the minimum age required by the relevant classification.
3.16 We reserve the right to require You to prove your age with appropriate photographic ID if You are going to a 12A, 15 or 18 film and/or or purchasing an alcoholic drink. If You are unable to prove your age You will be not be able to watch the film or buy an alcoholic drink. We reserve the right to ask for such proof at any time You are on the Premise. We operate Challenge 25 and will operate such policy applying our discretion.
3.17 We offer baby-friendly screenings for parents and their children under the age of 1 year old. There must be one adult (parent or carer over 18 years old) to each child and a maximum of 2 adults per child. No children over the age of 1 are permitted for legal reasons. Adults who are not accompanying a baby will not be allowed to purchase a ticket to a Baby Friendly screening.
3.18 We offer Family Special screenings for families and younger children. However these are not recommended for children under the age of 3. We strongly recommend You do not bring babies under the age of 1 to these screenings due to the potential impact of volume on a baby's hearing.
3.19 We offer Toddler Time screenings for toddler and pre-school children. Babies and older children are welcome to attend these screenings. Adults who are not accompanying a young child will not be allowed to purchase a ticket to a ‘Toddler Time’ screening.
3.20 For guests aged 60 and over, the Silver Screen offer is available on all screenings before 3pm every Thursday and costs from £5 per ticket. Additional charges may apply to select titles. You can book a Silver Screen ticket online in advance or in-venue on the day, subject to availability.
4. DINER, FOOD AND DRINK
4.1 Only food and drink purchased at the Premise during your visit may be consumed within the Premise.
4.2 No alcoholic drinks may be brought into the Premise. You must observe the licensing regulations at the Premise concerning the sale and consumption of alcoholic drinks. Alcohol can only be ordered and consumed by people aged 18 or over. We operate Challenge 25 and if You appear to be under the age of 25 when collecting or receiving an online alcohol order, We will only supply the alcohol if You show Us photographic proof of age. We operate our Premise responsibly, safely and within the law. We want You to enjoy visiting Us and to find safe, welcoming environments, which neither condone nor encourage excessive drinking. We always seek to work closely and constructively with the key authorities, including Police, Fire, Environmental Health and Local Authorities.
4.3 For product details (including nutritional and allergen information) please ask a member of staff for further details or check the back of the pre-packaged items.
4.4 Any cinema concessions (e.g. popcorn, nachos, sweets) can be purchased when You arrive at the Premise from any till point, via a QR code link and are available to order via the Website for immediate collection. An order number will be provided to You and the status of the order shown on the collection screens in the Premise. For the avoidance of doubt, concessions orders which are processed and not collected cannot be refunded to You.
5. GIFT CARDS AND PACKAGES
Online Gift Vouchers
5.1 A gift voucher can be used at the Premise. It can be used in Premise and online via the Website to pay for tickets (including any applicable online booking fees), food, drink, and other retail items. All purchases using a gift voucher are subject to availability, normal age restrictions, and any other applicable terms.
5.2 A unique barcode is generated on purchase of a gift voucher. This must be shown at any point of sale for use. If using online the full serial number must be entered in order to redeem the value of the online gift voucher.
5.3 A gift voucher has no value until activated. For gift vouchers purchased in Premise or online via the Website, the value which can be loaded onto a gift voucher is between £5 and £150. Gift vouchers cannot be used to purchase another gift voucher or membership.
5.4 The value on a gift voucher may be used where the transaction total is higher than the card balance, upon payment of the difference. If You do not use all the value on a gift voucher in a transaction, the remaining balance will be left on the gift voucher. No change will be given. If a transaction made using a gift voucher is subsequently cancelled or reversed, any value owing will be added back onto the relevant gift voucher.
5.5 You can check the balance on a gift voucher in Premise or by contacting Customer Services. If a gift voucher is not used for a period of 12 months from the date of activation, any remaining balance of value on a gift voucher will expire. A balance enquiry does not constitute use. Please contact Customer Services if You need help finding the expiration date of a specific gift voucher.
5.6 Please keep a gift voucher secure, as if it were cash. We are not responsible if a gift voucher is lost, stolen, destroyed or used without permission. We reserve the right to cancel a gift voucher if We reasonably suspects unlawful activity, fraud or misconduct. Damaged, altered or cancelled gift vouchers will not be accepted.
5.7 A gift voucher is not a credit, debit, charge or cheque guarantee card. A gift voucher cannot be exchanged for cash or for other vouchers/gift cards. A gift voucher is for your own personal non-commercial use. You may not resell a gift voucher.
5.8 All copyright, trade marks and all other intellectual property rights in and in relation to a gift voucher shall at all times remain the property of Us. A gift voucher is non-exchangeable and non-refundable.
5.9 We reserve the right to suspend or discontinue the gift voucher scheme on reasonable notice for legal, security or regulatory reasons, and any such action will be announced online on the Website. Reasonable notice will be given where possible.
5.10 Gift Package cards can be used at any Premise in the UK and are only valid when redeemed for the items listed on the front of it.
5.11 For specific information about the details of each Gift Package please see the section on the Website about Gift Packages.
5.12 Excludes event cinema and IMAX showings.
5.13 The Voucher cards are non exchangeable and non-refundable.
5.14 To redeem in the cinema, present it to a member of staff. Tickets can be booked in advance online using the Voucher tab but food and drink must be ordered in the venue.
5.15 We will endeavour to supply all food and drink items specified on the Voucher card but will reserve the right to substitute the food and drink items with alternative products of an equivalent or greater value where not achievable.
5.16 Please ensure that you and/or the recipient keep the Voucher card safe as anyone who presents the Voucher card will be able to redeem them. No refunds or replacement Voucher cards will be issued to you or the User if the Voucher card is lost or stolen.
5.17 Valid for 6 months from date of purchase.
5.18 The Voucher card does not give preferential treatment over any other Light guest.
Gift Card Memberships
5.19 The code on the card is issued by The Light, which operates a membership scheme in the UK.
5.20 The Redeemer must agree to The Light membership terms and conditions when redeeming a code. See the full terms of the membership scheme.
5.21 The Purchaser of the code on the card is purchasing a paid upfront membership for either a 6 or 12 months which can be activated by redeeming the code.
5.22 The Redeemer of the code must be eligible to join The Light Membership scheme, they will need to be able to supply a small passport sized photograph, a UK postal address, a valid email address and be at least 16 years old.
5.23 To use the card, visit thelight.co.uk/giftmembership, choose your local cinema and follow the instructions to enter the code on the card. Cards must be redeemed online, they cannot be redeemed in the venue.
5.24 The code on the card must be used within 12 months of when the card was purchased. The gift membership will start when the code is redeemed, or immediately following the expiry date for an existing member.
5.25 The code can only be used once, and redemption of a code cannot be reversed.
5.26 The code on the card should be kept secure. The card cannot be replaced or replenished if lost, stolen or used without your permission.
5.27 Codes cannot be used in conjunction with any offer or discount. Codes cannot be redeemed against any other goods or services. Codes have no cash value, cannot be exchanged for cash, and cannot be topped up with another payment.
5.28 The Purchaser and the Redeemer can be the same person.
5.29 Codes can only be redeemed against an existing membership during the renewal period (1 month before expiry) for an existing fixed-term 6- or 12-month membership, or by a member on the monthly payment plan to convert to a fixed-term membership.
6. SOCIAL MEDIA PRIZE DRAWS, COMPETITIONS AND PROMOTIONS
6.1 These are the standard terms and conditions for any social media competition, prize draw and/or promotion (collectively, “Prize Draws”) (“Prize Draw Terms and Conditions”) that We run within the Premise, via the Website or via social media.
6.2 These Prize Draw Media Terms and Conditions apply to the Prize Draws we run on our Website or social media channels unless otherwise stated in the Prize Draw.
6.3 We are the promoter for each Prize Draw.
6.4 By entering the Prize Draw, You will be deemed to have accepted and be bound by these Prize Draw Terms and Conditions.
6.5 The instructions provided in the launch message and/or at the point of entry form part of these Prize Draw Media Terms and Conditions. The prize(s) will be described in the relevant Prize Draw social media post. Prize Draw closing dates and draw dates will be set out in the Prize Draw social media post. In the event of a conflict, these Prize Draw Terms and Conditions take precedence.
6.6 When entering a Prize Draw via a social media platform, please note that the prize draw is in no way sponsored, endorsed or administered by, or associated with, that social media platform.
6.7 You must be 16 years or older unless otherwise specified, and resident in the UK or Republic of Ireland (as applicable) to enter any Prize Draw.
6.8 One entry per person is allowed (e.g. one entry per social media username or ticket transaction will be entered in the Prize Draw), unless specified otherwise.
6.9 You cannot enter the Prize Draw if You or a member of your family is an employee of The Light or Light Cinema, or any other company connected with Us or the Prize Draw.
6.10 We reserve the right to verify the eligibility of entrants. We may require information We consider necessary for the purpose of verifying the eligibility. Prizes may be withheld until verification.
6.11 The winner(s) of each Prize Draw will be selected at random and under independent supervision from all eligible entries received. Each winner will be notified by Us within a reasonable time after the Prize Draw date or any subsequent draw by email. We will notify all winners they have won via the details given at entry. This will comply with each social media platforms promotional rules.
6.12 Methods of contact will include receiving an email to the address that You used book cinema tickets or a ‘direct message’ from Us on the social media platform requesting your email address, followed by an email from Us which will act as a Prize Draw win confirmation. On occasions We may request your address and mobile phone number.
6.14 A Prize Draw is awarded conditionally upon acceptance. If We are unable to contact You within 7 days from initial contact or if any Prize Draw is unclaimed or declined within 7 days, the Prize Draw shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn by Us. If the Prize Draw is time sensitive, We will state in the win confirmation how many days You will have to accept the Prize Draw.
6.15 Some Prize Draws may require You to accept third party terms and conditions, such as ticket terms, and acceptance of the Prize Draw will be subject to such conditions.
6.16 Unless otherwise stated, the Prize Draw winner(s) will be solely responsible for travel to and from the venue and all other expenses. We assume no responsibility and are not liable for any costs, charges or expenses which Prize Draw winner(s) may be required to pay at any time in connection with a Prize Draw.
6.17 We reserve the right to provide a substitute prize of similar value if the specified Prize Draw becomes unavailable for reasons beyond a party’s reasonable control. Cash or credit alternatives will not be offered. None of the Prize Draws are transferable.
6.18 We accept no responsibility for incorrect, or delayed entries. You accept the decision We reach is final and no correspondence will be entered into.
6.19 We reserve the right to end, amend or suspend any Prize Draw; amend these Prize Draw Terms and Conditions without prior notice; declare void the notification of winner(s); and/or to allocate available Prize Draw by conducting a simple draw from all wrongly allocated winner(s).
7.1 The terms in this section (“Website Terms”) set out the legally binding terms which apply to everyone who accesses or uses the Website. By accessing or using the Website, You agree to be bound by these Website Terms.
7.2 The Website is provided free of charge and We make no guarantee that it will be uninterrupted or error free. In addition, We reserve the right to modify or discontinue, temporarily or permanently, all or any part of the Website without notice and without liability.
7.3 The Website and the materials on it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world. The materials on the Website are owned by or licensed to Us and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our consent. Modification of the materials or use of the materials for any other purposes is a violation of the copyrights and other proprietary rights.
7.4 Purchases made via the Website can be paid for using a combination of debit, credit or charge card, and/or gift vouchers (where available) or credits associated with your account.
7.5 All prices displayed on the Website (unless otherwise stated) are inclusive of VAT (where applicable).
7.6 The Website contains links to other websites which are not controlled by Us. The fact that We may provide a link to any such website does not mean that We endorse that website. Such links are only provided for your convenience and You access them at your own risk.
7.8 We may immediately suspend and/or terminate an account on the Website if:
a) We suspect any fraud in any matter connected to the registration of the account;
b) the account holder misuses their account (e.g. sharing with others or using the account other than for reasonable personal use);
c) the account holder commits any breach of these Terms and Conditions which cannot be corrected or if it has not been corrected within a reasonable time;
d) the account holder engages in any behaviour or activity which is disruptive or damaging to our business or operation, process or practice, including breaching our Terms of Entry; and/or
e) the account holder does not comply fully with these Terms and Conditions on a continuing and ongoing basis.
7.9 If You are under 16, please ask your parent or guardian’s permission before You use the Website (including sending Us information) or enter any competition that requires information about You or offers a prize.
7.10 By continuing to use the Website, You are confirming that You have the consent of your parent or guardian to do so.
8.1 You acknowledge, accept and agree that the car parking management and services at the Premise is operated by a third party organisation(s). On this basis, We are not responsible for the operation of such services, including without limit, any fines or penalties applied by such third party organisations.
8.2 Nothing in these Terms and Conditions affects your statutory rights as a customer or excludes or limits our liability for fraud or for death or personal injury resulting from our negligence or for any other liability which We cannot exclude or limit under law. Otherwise our liability to You shall be limited to the total amount of price paid in the relevant Cinema Booking on the occasion You attended and the liability was incurred.
8.3 In addition to our other rights, in the event that You breach any of these Terms and Conditions, We reserve the right to take such action as is necessary to remedy or prevent a reoccurrence of such breach including recovering any costs incurred, banning You and/or suspending Your access to/from the Premise and all Light Cinemas premises and/or taking legal action.
8.4 If any provision of these Terms and Conditions is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of these Terms and Conditions, which will remain in full force and effect.
8.5 If We fail at any time to insist on strict performance of any of your obligations under the Contract, or if We fail to exercise any of our rights or remedies, this does not constitute a waiver of our rights or remedies and does not relieve You from compliance with your obligations. A waiver by Us of any default does not constitute a waiver of any subsequent default. No waiver by Us of any of these Terms and Conditions is effective unless it is expressly stated to be a waiver and is communicated to You in writing.
8.6 We reserve the right to amend these Terms and Conditions from time to time, to ensure compliance with law or regulation, for security reasons or to make non-material changes, and the amendment will be effective when posted online on the Website. We may also change these Terms and Conditions to reflect material changes to the gift voucher scheme, but We will post any material changes online on the Website at least 7 days in advance, and if You are not happy with these material changes, You can terminate your agreement with Us for use of the gift voucher under these Terms and Conditions no later than 90 days after the material change takes effect.
8.7 These Terms and Conditions shall be governed by and construed in accordance with English law and the courts of England shall have jurisdiction over any claim or matter arising under or in connection with these Terms and Conditions.